Healthcare · Sample healthcare client

Patient engagement app redesign

Research-led redesign of a booking and records app with an accessible, reusable design system.

WCAG

2.2 AA compliant

shared design system

3-tap

appointment booking

The challenge

Patients struggled to book appointments and find results in a cluttered app, and the UI was inconsistent across platforms.

We ran usability studies, rebuilt the information architecture, and delivered a WCAG-compliant design system implemented in Flutter.

Step 1
Discovery
Stakeholder workshops, user research and a prioritised roadmap.
Step 2
Design
Architecture decisions, UX flows and a clickable prototype.
Step 3
Build
Two-week sprints with demos, automated tests and CI/CD.
Step 4
Launch
Phased rollout, monitoring, training and ongoing support.

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